Vintage Doors

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Reviews

• Theodore Wynnychenko

  Aug, 02 2018
  ★ ☆ ☆ ☆ ☆
  After an initial purchase of almost $3000, I returned to Vintage Doors for a replacement part. Vintage Doors provided a part with a manufacturing flaw. Howard Demick, the owner of the business, demanded that I accept complete responsibility for the repair of their flaw, and when I refused, he refused to discuss the matter further. Vintage Doors then sent a refund for the purchase price of their flawed product, despite my request that they not. I tried having the product repaired locally, at my own cost, but the repair did not return the product to a newly manufactured condition. I returned the refund check, requesting that Vintage Doors send a replacement product, and suggesting an alternative resolution that, I believed, would be mutually acceptable. Vintage Doors refused to consider any alternatives, and in an email that I did not timely receive, gave me three days to contact them. Unfortunately, I was unable to do so. Based on this, Vintage Doors has kept full payment for the product that was manufactured with a flaw. Despite multiple attempts to find a solution, Vintage Doors has refused to respond to my attempts at communication. Additionally, despite verbal assurances that Vintage Doors would provide assistance with replacement parts or supplies for their custom products (when I originally made my $3000 purchase with them), Vintage Doors will no longer accept any orders from me for parts to maintain the original order.

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